Online Ordering Policies

Shipping Policy

Stated below is our Shipping policy. We advice our valued customers to understand the details stated below before placing an order.

  1. Any order placed on our website is processed within 2 working days of intimation of such order and is ordinarily delivered within 5 to 7 working days of placing the order for delivery in India. All orders placed post 6 pm shall be scheduled for the next working day and the order shall be presumed to have been placed on the next working day. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY

  2. If you choose the expedited shipping options additional charges shall apply that shall be paid by you. Expedited shipping orders are processed within 24 hours of placing the order and shall be delivered within 2 days of the order being However, a faster shipping process shall not guarantee a faster delivery of items. Expedited shipping is available only in limited locations. Kindly confirm with us for the availability via live chat or mail us at contact@xeniks.com.

  3. Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders

  4. We shall offer cash on delivery option to the Customers and the requisite amount shall be paid by you at the time of delivery of the item.

  5. The standard shipping of items shall be done free of charge. However, some items may have shipping costs depending on the nature of the product. However, shipping charges where applicable shall be non-refundable

  6. Once an item has been shipped, we cannot change or alter the shipping address

  7. All return charges will be paid by the customer and Xeniks will not refund that

  8. All orders are delivered through reputed courier partners who will provide you a tracking ID for your order by which you can track your delivery status on the website of the respective courier company. We email you the tracking number after we dispatch your order

  9. Priority services usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 cities. This does not include weekends or holidays

  10. India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays

  11. We shall ensure to update you with regard to your Order’s status at every step via emails or updates on the Website. In the event You are unable to read the emails or have not received the emails or any form of intimation, please reach out to our Customer Care at contact@xeniks.com

  12. Upon delivery, you would be requested to sign a delivery form by our Agent. You are requested to sign the delivery form only if the Products are delivered in proper condition i.e. without obvious damage. Once you sign the delivery form, it shall be construed that the Product was delivered without any obvious damage to you, and you will not be permitted to exchange or return the goods for such reasons.

  13. We want to thank all our valued customers for your continued support and we hope that you will take the time to protect yourself and others from fraudulent products in the market.

NOTE: Timely delivery is subject to the Terms of Service published by the carrier. Please note that circumstances out of our control (natural disasters, holiday delays, etc.) may produce shipping postponements.

Warranty Policy

At Xeniks we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a manufacturing defect is found in a product you’ve just bought from Xeniks, you can raise a request for replacement. 

WARRANTY POLICY:

  • Every BRAND-NEW Xeniks PRODUCT purchased directly from one of our official selling channels is covered by a 12 months warranty.

  • To claim the 12 MONTHS warranty, register the product within 10 days of purchase on the Xeniks official website (www.xeniks.com)

  • The item can be replaced only once within the warranty period.

  • The WARRANTY PERIOD begins on the date of purchase.

  • If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of product to be eligible for warranty claims.

  • If the product is determined to be defective, Xeniks will replace the product or its defective parts (with new or refurbished product).

  • Accessories are not covered under warranty.

XENIKS UNDERTAKES THE PRODUCT REPLACEMENT IF:

  • The product doesn’t work or is defective due to improper materials or workmanship

  • The product arrived with missing parts or accessories

  • The product arrived damaged

THE FOLLOWING CASES ARE NOT COVERED BY THE XENIKS REPLACEMENT:

  • Expired Warranty

  • Purchase of the product from un-authorised persons or shopping channels

  • Minor faults in the quality of a product which do not affect the product’s value or technical condition

  • Sound characteristics (sound is a subjective matter and is not warranted)

  • Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are - stated in the user's manual

  • Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity

  • Faults resulting from accidental or intended damage

  • Any modification of Xeniks products made by you or a third party

  • Product loss

  • Cosmetic damage

  • Damage due to acts of nature or God. For example; lightning strikes, and the like

  • Accidents

  • Misuse

  • Abuse

  • Negligence

  • Commercial use

  • Battery ( In-built )

  • In-Built Microphone

 

To request replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at  contact@xeniks.com or calling us at customer care number 9173702737. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorised, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself.  Authorization does not guarantee exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.

Returns and Refund Policy

RETURN POLICY

SMARTWATCHES

Unless the product received is damaged or wrong product received, there are no refund on smartwatches. For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify of any damage or manufacturing defect within 24hrs of receiving the product. 

 

AUDIO PRODUCTS

Unless the product received is damaged or wrong product received, there are no refund on audio products and accessories. In the unlikely scenario where the product you ordered is damaged or defective, you may request a replacement of the item within 24 HOURS after you receive it. 

PROCESS FOR REPLACEMENT:

  • If your product is within the replacement window, please send us an email to support@Xeniks.com requesting approval. The support team will respond to the request within 48 hrs with details of where to ship the return. 

  • Please self-ship the product within 48hrs after the replacement request is approved.

  • Please ensure that the product is returned to our warehouse with all the accessories and original packaging.

  • Please make sure when you are returning the product, you pack it properly. Xeniks will not be liable if the product is damaged in transit during return.

  • Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.

  • Once everything is verified, your replacement will be processed.

  • We usually process all replacements within 48hrs of the warehouse receiving your product return.

REFUND POLICY

FULL REFUND of a product is allowed only under the following circumstances::

  • If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays.

  • If the product comes back to the warehouse undeliverable due to customer not available to receive the product or if the address given on the order is incorrect or if after several attempts by the courier company the customer still has not taken delivery of the product, the refund will be processed after deducting shipping and handling charges. 

  • A customer can also ask for a refund if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Under no circumstances, refund will be processed if the product is found to be damaged by the consumer.

We'd Love To Hear From You

If you have any questions or concerns, feel free to reach out to us.